Privacy Policy

Effective Date: February 20, 2026

CaracolSol (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website

By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. Information We Collect

1.1 Information You Provide

We may collect personal information that you voluntarily provide when you:

• Fill out contact forms or request information about our services

• Subscribe to our newsletter or communications

• Submit inquiries through our website

• Interact with our website features

This information may include your name, email address, phone number, company name, and any other information you choose to provide.

1.2 Automatically Collected Information

When you visit our website, certain information is automatically collected, including:

• IP address (anonymized through analytics service)

• Browser type and version

• Operating system

• Referring website

• Pages viewed and time spent on pages

• Date and time of visit

1.3 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect website functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support

• To deliver services you have requested

• To send marketing communications (with your consent)

• To improve our website and services

• To analyze website usage and performance

• To protect against spam, fraud, and security threats

• To comply with legal obligations

3. Third-Party Services and Plugins

Our website uses various WordPress plugins that may collect or process data. Below is information about the key plugins we use:

3.1 Matomo Analytics

We use Matomo (formerly Piwik), a privacy-focused web analytics platform, to understand how visitors use our website. Matomo is configured to anonymize IP addresses and respect “Do Not Track” browser settings. Data collected by Matomo is stored on our servers and is not shared with third parties.

3.2 Security Services

Wordfence is a security plugin that protects our website from malicious attacks. It may collect IP addresses, browser information, and other technical data to identify and block security threats. Certain security data may be shared with Wordfence for threat analysis. For more information, please review Wordfence’s privacy policy .

3.3 Forms

When you submit a form through our website, your information is collected and stored in our database. We use this information solely to respond to your inquiry and provide requested services.

3.4 Spam Protection

We use spam protection services to prevent spam submissions on our forms. These services may analyze submitted content and metadata to identify spam patterns.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and business (e.g., hosting providers, email services)

• Legal Requirements: When required by law, court order, or government request

• Business Transfers: In connection with a merger, acquisition, or sale of assets

• Protection: To protect our rights, property, safety, or that of our users or others

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information

• Objection: Object to certain processing of your information

• Portability: Request transfer of your data to another service

• Withdraw Consent: Withdraw consent for data processing where consent was the legal basis

To exercise these rights, please contact us using the information provided in Section 10.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or anonymize it.

8. International Data Transfers

While CaracolSol is based in Puerto Rico, our website may be accessed from anywhere in the world. By using our website, you consent to the transfer of your information to Puerto Rico and other jurisdictions where our service providers operate. We will take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.

9. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

CaracolSol

Puerto Rico

Email: info@caracolsol.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information is collected, used, shared, or sold

• Delete personal information held by businesses

• Opt-out of the sale of personal information (Note: We do not sell personal information)

• Non-discrimination for exercising CCPA rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data

• Right to rectification of inaccurate data

• Right to erasure (“right to be forgotten”)

• Right to restrict processing

• Right to data portability

• Right to object to processing

• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your personal data includes consent, contract performance, legal obligations, and legitimate interests.

Thank you for trusting CaracolSol with your information. We are committed to protecting your privacy and handling your data responsibly.