Support & Maintenance
Providing ongoing support and updates to keep your website running smoothly, securely, and up-to-date with the latest technologies.
Website Maintenance: Essential. Peace of Mind: Included.
Whether you’re looking for a reliable partner to handle your technical updates and backups, or a hand with ongoing content changes, we offer a variety of maintenance plans designed to help.
If your needs fall outside our standard plans, let’s chat. We’re happy to work out a solution just for you.
Technical Maintenance
By managing your WordPress core, plugins, and themes, we ensure everything is updated, patched, and secured against the latest vulnerabilities. This proactive approach eliminates compatibility headaches before they start.
Enhanced Security & Monitoring
Our team receives alerts if your site goes down, while routine scans for malware and unauthorized changes protect against security threats and emerging vulnerabilities. Active firewall management and brute force protection block malicious traffic and unauthorized login attempts.
Scheduled Backups
We perform regular, tested backups so your data is always recoverable. If something breaks or a server fails, we can restore your site in minutes, greatly reducing the risk of data loss.
Troubleshooting & Support
When tech issues pop up, you shouldn’t have to research for hours. We’re here to provide expert advice and repairs for WordPress conflicts or errors. Whether it’s a broken link or a layout glitch, we’ll get it sorted.
Content Updates
Even fairly static websites need occasional text changes, image swaps, and minor edits. Sites with regularly updated content require more frequent maintenance—blog posts, product updates, event listings, and more.
Why Maintenance Matters
Invest in Peace of Mind
It’s understandable how website maintenance can fall through the cracks. When you’re busy running a business, managing teams, and chasing new opportunities, your site can easily become an afterthought. However, what starts as a minor oversight can quickly turn into a critical vulnerability.
Every day you don’t maintain your website is a day you risk:
By investing in the right maintenance plan for your website, you can trust that our team will take proactive measures to protect your website and resolve issues accordingly.
maintenance pricing
Stay in Shape with Our Plans and Services
Essentials Plan
Pro Plan
Premium Plan
faq
Some Frequently Asked Questions
Can a maintenance plan be built to fit my budget?
Yes! We can work together to create a plan that better fits your website and adjust the price accordingly.
Can I maintain the website myself?
Yes. However, without prior knowledge of WordPress CMS, plugins and security, it can be a time consuming task that might not produce the desired results. We do not recommend self-maintenance for moderate or complex pages that might require custom features or code.
What if I exceed the monthly hours of content updates provided?
You can purchase extra hours as needed for $75/hr for the month. Please note that hours will not rollover to the next month.
Can I purchase a maintenance plan for a website built by another agency?
We focus on maintaining websites built by our team to ensure quality and seamless service. Supporting sites built with different frameworks, page builders, or coding practices can introduce compatibility issues and extended troubleshooting time. Interested in a website refresh? We can rebuild your site using our proven approach and provide comprehensive ongoing support.
Is support provided if I don’t purchase a maintenance plan?
Yes! You can opt for a single maintenance session should problems arise. We will do a thorough scan of your website and determine the price to troubleshoot. It is important to note that clients with maintenance plans have priority support.
Why do the plans say “starting at”?
Pricing varies based on your website’s page count, complexity, and plugin requirements. The base price covers standard maintenance for sites within the plan’s recommended range. Sites with complex plugins, high page counts, or specialized features may require adjustments. We’ll provide a custom quote that fits your specific needs.
What is a moderate or complex plugin?
Plugins expand the functionality of the website. These can include e-commerce, job boards, events, reservation systems, memberships, custom functionality, among others.
Moderate Plugins: Require more frequent monitoring, testing after updates, configuration management, and occasional troubleshooting.
High complexity plugins: These require specialized knowledge, extensive testing, database management, content monitoring and significant maintenance time.
What are your response times for support requests?
Response times vary by plan:
Essentials Plan: 24-48 hour response during business hours
Pro Plan: 12-24 hour priority response during business hours
Premium Plan: 4-12 hour response, including weekends for critical issues
Critical issues (site down, security breach) receive expedited attention across all plans.
What’s not included in maintenance plans?
Maintenance plans cover routine updates, security monitoring, backups, and minor content changes.
Plans do not include:
- Major redesigns, structural changes or additional page creation
- New feature development or custom functionality
- Content creation (copywriting, photography, graphic design)
- Third-party service fees (hosting, domains, premium plugins)
- Training or consulting beyond basic support
What are the terms for maintenance plans?
No contract required. Monthly plans are prepaid month-to-month and can be canceled anytime. Annual plans are prepaid for the year and offer a 2-month savings. Both options provide flexibility—you’re never locked in beyond your current billing period.